1. General Policy Overview

We aim to deliver premium products and a satisfying shopping experience to every customer. To fully protect your legitimate rights and interests, we have formulated standardized return and exchange rules. All return and exchange requests shall comply with the following terms, and this policy applies to all orders placed on our official website.

2. Return Time Limit

We accept returns and exchanges within 30 calendar days upon receipt of your parcel. We are unable to process any return or exchange applications once the 30-day valid period expires.

3. Qualifications for Returns & Exchanges

Items can be returned or exchanged only when they meet all the standards below:

1. All goods must remain unused, unwashed, intact and in brand-new condition.
2. Original packaging, tags and matching accessories shall be fully attached and undamaged.
3. Returns caused by personal preference, size mismatch or dissatisfaction with style are acceptable under the above prerequisites.

4. Solutions for Defective & Incorrect Items

If you receive defective, damaged, wrong or incomplete goods, please get in touch with our customer service within 7 days after delivery. We will offer free replacement, partial refund or full refund based on the actual situation, and cover all relevant costs incurred.

5. Non-Returnable Circumstances

We reserve the right to reject return or exchange requests under the following conditions:

1. Goods that have been worn, laundered, altered, artificially damaged or stained.
2. Goods without complete original tags, packaging or accessories.
3. Damage resulting from improper personal use or maintenance.
4. Applications submitted after the valid return period.

6. Refund Procedure & Processing Time

Once we receive and complete inspection of your returned goods, we will issue your refund within 3–5 working days. Funds will be credited back to your original payment channel. The actual arrival time is subject to the settlement rules of your payment provider.

7. Return Shipping Cost Instructions

Customers shall bear the return shipping fees for returns due to personal reasons. If returns are required due to product quality defects, incorrect shipments or mistakes on our side, we will cover all return shipping expenses.

8. Customer Service Support

Should you have any inquiries regarding returns, exchanges or refunds, please contact us via our official email. Our support team will reply to all messages during working hours: 8:00 AM – 8:00 PM on business days.